Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account so that you can start adding pieces to your Wishlist, however, you can place and track orders as a guest and sign up to a time that suits you. Please note, any orders placed under guest checkout will not show if you create an account at a later date.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive email updates?

Stay informed of new arrivals, best sellers and exclusive promotions by entering your email address at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

How do I place an order on your site?

Placing an order is easy at Here’s how:

  1. Choose a category or brand from the top navigation menu or search to explore a specific products.
  2. Select the item and click ‘Add to Cart’. Once you have finished adding your items, proceed to checkout.
  3. Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.
  4. Enter your address and payment information to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Can I place an order over the phone?

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on canceling an order can be found in our Return & Refunds Policy.

 Which currencies can I shop in?

Your order will be charged in AED.

What payment methods do you accept?

We accept major cards like Visa and Mastercard.

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Privacy Policy.


Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, adding an item in your cart or wishlist does not reserve it.

Are items authentic?

Our offering is curated from the best brands around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the manufacturer has not supplied them.

How much will I be charged for shipping?

Every order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. 

When will I receive my item and how can I track delivery?

Once your order is confirmed, we will dispatch it within 3 business days. Delivery takes 2-7 business days, depending on your location. If you ordered from multiple times, please bear in mind that your items will arrive separately.

We will keep you updated with tracking information and estimated delivery date. You can also follow its journey by heading to 'My Orders' in your account, or if you opted for guest checkout you can track the status of your order here.

What is your returns policy?

We offer a refund on any items sent back to us within 7 days of the delivery date. 

Read more about our return policy here.

When will I receive my refund?

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

Can I return my customised item?

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns.