Return & Refund Policy

Last updated: August 2026

At Autoplus Mart, we are committed to supplying products in good condition and as described. This Return & Refund Policy explains how we handle defective, damaged, incorrect, or missing products purchased through AutoPlusMart.com.

Please read this policy carefully before placing an order.

1. Return Policy

We accept returns for defective products only.

We do not accept returns for change of mind, ordering the wrong product, vehicle incompatibility caused by an incorrect customer selection, or simply because a product is no longer wanted.

A return may be considered where a product:

• Is defective;
• Arrives damaged;
• Is materially different from its description;
• Is not the product you ordered; or
• Arrives with essential parts or components missing.

All return requests are subject to review and verification by Autoplus Mart.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable laws of the United Arab Emirates.

2. Return Request Period

If you believe you have received a defective, damaged, or incorrect product, please contact Autoplus Mart within 30 days of delivery.

We recommend inspecting your order as soon as it is delivered and reporting any visible damage, missing components, or incorrect products promptly.

Where an issue is covered by a separate manufacturer or product warranty, warranty rights may continue beyond this period in accordance with the applicable warranty terms and UAE law.

3. No Change-of-Mind Returns

Autoplus Mart does not accept returns simply because:

• You changed your mind;
• You no longer need or want the product;
• You ordered the wrong product, model, size, colour, specification, or variant;
• You incorrectly determined that a product was compatible with your vehicle;
• You found the product elsewhere at a different price; or
• Your personal preferences changed after purchase.

Please carefully review all product information before completing your order.

This provision does not apply where a return or other remedy is required under applicable UAE consumer protection law.

4. Automotive Parts, Accessories & Vehicle Compatibility

Autoplus Mart sells automotive products, including parts, accessories, electronics, car-care products, maintenance products, tools, tinting products, paints, performance products, and other vehicle-related products.

Customers are responsible for checking the product description, dimensions, specifications, vehicle model information, and compatibility requirements before placing an order.

If you are unsure whether a product is suitable for your vehicle, please contact us before placing your order.

An incorrect product selection or vehicle compatibility issue caused by information or selections made by the customer does not, by itself, make a product defective.

However, if we supplied a product different from the one ordered, or if information provided by Autoplus Mart about a product was materially incorrect, please contact us so that we can review the matter.

5. Defective Products

A product may qualify for a return if it has a genuine manufacturing or functional defect that existed when the product was supplied.

Depending on the product and nature of the reported issue, we may need to inspect or test the product before determining whether it is defective.

A product will not generally be considered defective where the problem resulted from:

• Incorrect installation;
• Improper use;
• Normal wear and tear;
• Accidental damage;
• Negligence;
• Incorrect wiring or electrical connection;
• Installation on an incompatible vehicle;
• Failure to follow product or manufacturer instructions;
• Unauthorized repair;
• Modification or alteration;
• Exposure to unsuitable conditions; or
• Damage occurring after delivery that was not caused by an inherent product defect.

Any determination will be subject to applicable UAE consumer protection requirements.

6. Damaged Products

Please inspect your order promptly upon delivery.

If your product arrives damaged, contact us within the applicable reporting period and provide clear evidence of the condition in which it was received.

Please do not install or use a visibly damaged product before contacting us.

Keep all:

• Original product packaging;
• Courier or shipping packaging;
• Shipping labels;
• Product labels;
• Accessories;
• Manuals;
• Components; and
• Other materials supplied with the order

until your claim has been reviewed.

7. Incorrect or Missing Products

If Autoplus Mart sends you a product different from the one stated in your order confirmation, please contact us promptly.

Similarly, if an essential product, accessory, or component that should have been included in your order is missing, please report the issue.

Once the issue has been verified, we will provide an appropriate resolution in accordance with the circumstances and applicable law.

8. Evidence Required for a Claim

To help us investigate a defective, damaged, incorrect, or incomplete order, we may request:

• Your order number;
• Your name and contact details;
• A description of the problem;
• Clear photographs of the product;
• Video showing the reported defect where appropriate;
• Photographs of the outer and inner packaging;
• A photograph of the shipping label;
• Photographs of serial numbers or product labels;
• Vehicle make, model, year, or other compatibility information where relevant;
• Information about installation where relevant; and
• Other reasonable information necessary to assess the claim.

Providing complete information can help us review your request more efficiently.

9. How to Request a Return

To request a return for an eligible defective product:

1. Contact Autoplus Mart within the applicable return period.
2. Provide your order number and details of the problem.
3. Provide photographs, video, or other supporting evidence where requested.
4. Allow our team to review the return request.
5. If your return is approved, follow the return instructions provided by us.
6. Securely package the product, including its original components and accessories where available.

Do not send a product back to us without first receiving return instructions.

Sending an unauthorized return may delay the assessment of your claim.

10. Inspection of Returned Products

Returned products may be inspected and, where appropriate, tested before a refund or other remedy is approved.

Our inspection may include checking:

• The reported defect;
• Product condition;
• Serial numbers and identifying information;
• Signs of installation or use;
• Signs of accidental damage;
• Wiring or electrical connections;
• Modification or alteration;
• Packaging and accessories; and
• Whether the returned product is the product originally supplied.

If inspection shows that the problem was caused by misuse, incorrect installation, accidental damage, unauthorized modification, or another circumstance not attributable to a product defect, the return may be rejected where permitted by applicable law.

11. Return Shipping for Approved Defective Products

Where a product is confirmed or reasonably determined to be eligible for return because it is defective, damaged on arrival, or incorrectly supplied by Autoplus Mart, we will provide appropriate return instructions.

Where required, reasonable return or collection costs will be handled by Autoplus Mart in accordance with the circumstances and applicable UAE law.

Customers should not independently arrange an expensive return shipment without first contacting us, unless instructed otherwise.

12. Refunds

If a return is approved and a refund is determined to be the appropriate remedy, the refund will generally be issued to the original payment method used for the purchase.

Refund processing may depend on the payment method, bank, card issuer, or payment service provider.

Once a refund has been processed by Autoplus Mart, please allow up to 10 business days for the amount to appear in your account, depending on your financial institution or payment provider.

If more than 10 business days have passed after we have confirmed that your refund was processed, please contact us for assistance.

13. Exchanges

We do not accept exchanges.

Products cannot be exchanged for another model, colour, size, specification, variant, or different product.

Where an eligible defective, damaged, or incorrect product requires a remedy, we will determine the appropriate resolution in accordance with the circumstances and applicable UAE law.

14. Products That Have Been Installed or Modified

Customers should inspect products before installation whenever reasonably possible.

Products that have been:

• Installed;
• Wired or electrically connected;
• Programmed or coded;
• Painted;
• Cut;
• Drilled;
• Mixed;
• Modified;
• Altered; or
• Otherwise changed from their original condition

may be more difficult to assess for return eligibility.

Where the reported defect existed before installation or is an inherent defect covered by applicable law or warranty, we will assess the claim accordingly.

However, damage caused by the installation, modification, or use itself is not considered a product defect.

15. Consumable & Automotive Chemical Products

For paints, coatings, cleaners, lubricants, additives, chemicals, car-care products, and other consumable products, please verify the product and application requirements before opening or using it.

Once such a product has been opened, mixed, applied, or partially consumed, a return may only be considered where there is a verifiable defect or other applicable legal basis for the claim.

16. Customized & Special-Order Products

Customized, personalized, modified, or specially ordered products cannot be returned because of a change of mind or incorrect customer selection.

If a customized or special-order product is defective or was supplied incorrectly by Autoplus Mart, please contact us so that the issue can be assessed.

17. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order that has not yet been processed or dispatched.

Once an order has been processed, packed, handed over to a courier, or dispatched, cancellation may no longer be possible.

The fact that an order can no longer be cancelled does not create a right to return a non-defective product after delivery.

18. Warranty Claims

The return procedure described in this policy is separate from any applicable manufacturer or product warranty.

Certain products may carry a manufacturer’s or supplier’s warranty with its own coverage period, conditions, exclusions, and claim procedure.

If a product develops a fault after the standard return reporting period, please contact us with your order information and details of the issue. Where an applicable warranty exists, we will advise you about the relevant process.

19. Fraudulent or Abusive Claims

Autoplus Mart reserves the right, where permitted by applicable law, to investigate and reject fraudulent or abusive return or refund claims.

Examples include:

• Returning a different product from the one supplied;
• Substituting parts or components;
• Removing or altering serial numbers;
• Intentionally damaging a product;
• Providing false information about a defect;
• Falsely claiming that an order was not delivered; or
• Otherwise attempting to misuse the return or refund process.

This provision does not restrict legitimate consumer claims or mandatory consumer rights.

20. UAE Consumer Rights

This policy applies to orders delivered within the United Arab Emirates.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or reduce any mandatory rights or remedies available to consumers under applicable UAE consumer protection laws and regulations.

If any provision of this policy conflicts with a mandatory requirement of applicable UAE law, the applicable legal requirement will prevail.

21. Changes to This Policy

Autoplus Mart may update this Return & Refund Policy from time to time to reflect changes to our products, operations, business practices, or applicable requirements.

The current version will be published on:

https://autoplusmart.com/policies/return-refund-policy/

22. Contact Us

If you have received a defective, damaged, incorrect, or incomplete product, or have questions about this Return & Refund Policy, please contact us using the contact information available on our website.

When contacting us about an order, please include your order number and details of the issue.

Autoplus Mart
Kings International Trading Co. LLC
Shop No. 6, Bin Thani Plaza Building
Deira, Dubai, United Arab Emirates
P.O. Box: 98654
Website: autoplusmart.com